Support Plan Terms

Thanks for purchasing your Support Packages on our range of 3D printers. Our packages provide comprehensive ongoing support for your Additive Manufacturing equipment at excellent value and are available over 1 to 5 year periods.

Please see below current terms.

If you have any questions, or need any further information, please contact the team.

Formlabs Service Plans

Terms of Service

Thank you for purchasing a Formlabs Service Plan; the Formlabs Fuse Support Plan, the Formlabs Pro Service Plan ("PSP"), or the Formlabs Medical Professional Service Plan (“MSP”) for your Formlabs Form 2, Form 3, Form 3+, Form 3L, Form 3B, Form 3B+, Form 3BL, Form 4, Form 4L, Form 4B, Form 4BL, Fuse 1, Fuse 1+ 30W or Fuse Sift.

For full details of the terms and conditions, please refer to Formlabs terms below.

Formlabs Pro Service Plans for SLA machines: Form 2, Form 3, Form 3+, Form 3B, Form 3B+, Form 3L, Form 3BL, Form 4, Form 4B, Form 4L, Form 4BL: view terms

Formlabs Support Plans for SLS machines: Fuse 1, Fuse 1+ 30W, Fuse Blast, Fuse Sift: view terms

Markforged Support Plans

Terms of Service

The below terms for the Markforged Service Plans apply to the following 3D printers only: Markforged Onyx One, Onyx Pro, Mark Two, X3, X5, X7, Metal X, Wash 1, Sinter 1, Sinter 2.

Every Markforged 3D printer is engineered for reliability and designed to help you manufacture high quality parts on demand. Markforged service plans are the most comprehensive way to create peace of mind, minimise unplanned downtime and maximise your investment.

The Markforged Service Plan covers a number of wear and tear components that need routine replacement over the life the machine. The premium coverage offered through a plan reduces these costs, ultimately ensuring a reliable system that works when you need it.

Plans are subject to Markforged’s standard Terms, as posted to www.markforged.com. For further details, please contact CREAT3D via info@creat3d.co.uk

All terms and conditions are specific to your contract.

First line support is provided by CREAT3D, Markforged value-added reseller (VAR) partner. Specific support services may vary by nature of the problem and printer model. Support hours may vary with holidays and weather.

For parts within warranty, consumable materials and components are not included in Service Plans.

Part Coverage

Composite Printers (Onyx One, Onyx Pro, Mark Two, X3, X5 and X7)

(*excludes Onyx One and X3)

Component	Wear & Tear	Damage
Bearings	✓
Belts	✓	✓
Build plate	✓	✓
Cables	✓	✓
Circuit board	✓
Dry box	✓	✓
Dry box adaptor	✓
Fibre bowden tube*	✓	✓
Fibre extruder worn component*	✓
Fibre feed tube*	✓	✓
Fibre spool tensioner*	✓
LCD display	✓	✓
Levelling shims	✓	✓
Plastic extruder worn component	✓
Plastic filament bowden tube		✓
Print head	✓
Sensors	✓
Servo motor	✓
Spool holder and accessories		✓
Stage flexures and fastening		✓
Stepper motor	✓
Wire harness	✓	✓
Visor		✓

Metal X Printer

Component	Wear & Tear	Damage
Bearings	✓
Belts	✓	✓
Cables	✓	✓
Chamber fan	✓	✓
Circuit boards	✓	✓
Door		✓
Feed tubes	✓
Heat sink fan	✓	✓
LCD display	✓	✓
Part fan	✓	✓
Print bed	✓	✓
Print bed vacuum pump	✓
Print head	✓
Sheet press	✓	✓
Sensors	✓
Servo motor	✓
Spool holder and accessories	✓	✓
Wipe station (not brushes)	✓	✓
Vacuum filter		✓

Wash

Component	Wear & Tear	Damage
Basket	✓	✓
Cables	✓	✓
Circuit board	✓	✓
LCD display	✓	✓
Sensors and thermocouple	✓	✓

Sinter

Component	Wear & Tear	Damage
Cables	✓	✓
Circuit board	✓	✓
Door		✓
End caps	✓
Exhaust flex line	✓
Fans		✓
Gas control panel	✓
Gas supply panel	✓
LCD display	✓	✓
Radiation shields	✓	✓
Sensors and thermocouples	✓	✓
Setter plate	✓	✓
Setter rest	✓	✓
Solenoids		✓
Top cover	✓
Tube	✓	✓

Changes to the plan

Markforged may update these Terms of Service from time-to-time by sending notice, e.g., via email, and/or posting a new version online. You should check this page occasionally to review any changes. Continuing to accept services after a notice of changes has been sent to you or published online, shall constitute consent to the changed terms and practices.