Privacy PolicyAt CREAT3D Ltd your privacy is of the utmost importance to us when visiting our site or communicating electronically with us. Therefore, we have created our privacy policy, so that we may always be open with you and communicate how your data is used when you use our website. What information do we collect? We collect, store and process the following information about you:
How do we collect data? There are various ways that we may collect your data from you, for example when;
We also collect information when you voluntarily complete customer surveys and provide feedback. Website usage information is collected using cookies. What do we do with your data? We collect, store and process your data so that we can provide you with the best possible experience and service from CREAT3D. The data we hold about you, helps us to provide personalised content, recommendations, products and services. We also require your data:
For business to business communications, under the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR, we will continue to send relevant content via marketing messages, but you will always have the option to unsubscribe should you no longer wish to receive such communications. Who might have access to your data? On occasions we may need to provide data to trusted third party suppliers. This may be for contractual obligations or legitimate purposes. When providing data to such suppliers, we only provide them with the information required to perform their specific services. Trusted suppliers with potential access to your data may include:
Data may also be provided to Government Bodies or Law Enforcement Agencies when requested, under legal requirements. We won’t release your data to any third parties outside of our company for the purpose of mailing or marketing purposes. How do we protect your data? Data security matters and so we ensure that when we collect, store and use your data, there are safeguards in place. For example, we secure our site with HTTPS, password-protection to customer accounts, and sensitive data is secured and tokenised for protection. We may transfer data that we collect from you to locations outside of the UK for processing and storing. This could include staff operating outside of the UK who work for us or are employed by one of our suppliers. For example, such staff may be engaged in the provision of support services. How long will your data be held? Where we collect or store your personal data, we will keep it for as long as is necessary for the purpose for which it was collected and where we have a legitimate interest. For example, if you make a purchase with us, we will store your data for 10 years after the last sale. Google Analytics data is held for 2 months prior to deletion. At the end of the retention period, your data will be completely deleted or anonymised. Anonymisation will be for the purpose of statistical analysis, and anonymous data will be aggregated. What are your rights? You have the right to:
To exercise your rights, please contact our Data Controller with your request. Contacting the ICO If you feel that your data has not been handled correctly, please contact our Data Controller as we want to make things right. If you are still unhappy with our approach or response to any requests regarding the use of your personal data, you have the right to complain to the Information Commissioner’s Office. What if I don't provide my information? It will be very hard for us to provide you with the best CREAT3D experience if you do not provide your data, for example we won’t be able to send you a quote, test prints or fulfil an order. You are always welcome to phone our team to discuss our products and services anonymously, however we will be limited as to the help that we can provide. Who is our Data Controller? Our Data Controller is Sabina Gonzalez-George Data Controller CREAT3D Ltd 520 Eskdale Road Winnersh Triangle Wokingham Berkshire RG41 5TU Tel: 0800 689 1011 Cookies Cookies are text files placed on your computer and help the website to “remember” things like preferences and items in your shopping basket as well as improving the experience of visiting and using our website, through the use of anonymous information. This information is used to track visitor use of the website and to compile statistical reports on website activity. All computers have the ability to block or delete Cookies, this can be done by activating the setting on your browser. If you decide to block or delete Cookies, some of our website features may not function as a result, however this will only be in a few cases. Other websites Our website contains links to other websites. Our privacy policy only applies to this website; any linked websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies as we have no control over them. Notification of changes We keep our privacy policy under regular review. If we update our privacy policy, we will notify you when you next visit our website. This privacy policy was last updated on the 25th September 2023. |
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